Returns & Exchanges Policy

• Items can be returned within 30 days of receiving your order.
• Products must be unused, unwashed, and in original condition with tags attached.
• Returns must include proof of purchase.
• Refunds are issued to the original payment method once the item is inspected.

• Exchanges are available for size, colour, or alternative product (subject to stock).
• Exchange items must meet the same condition requirements as returns.
• If the requested item is unavailable, we will offer a refund or store credit.

• Personalised or custom-made items cannot be returned or exchanged, unless the product arrives damaged or incorrect.
• If there is an issue with a personalised item, contact us immediately so we can resolve it.

If your order arrives damaged or faulty, please contact us within 7 days with photos. We will arrange a replacement or refund.

Use the returns form below. Tell us your order number and what you would like to send back, and we will review it and email you the next steps along with the correct return address. Please do not post anything until your return has been approved.