Terms of Sale

Cockerel Culture Limited, a company registered in England and Wales, company number 17359484.

Registered office: Kiosk 5, 34 Harvey Centre, Harlow, England, CM20 1XP.

You can reach us at hello@cockerelculture.london, or through the Hub.

We are an independent brand. We are not affiliated with, endorsed by or licensed by Tottenham Hotspur Football Club.

Adding something to your basket and paying is you offering to buy it. We accept that offer when we send you an order confirmation email, and that is the moment a contract exists between us.

If we cannot fulfil your order, for example because a piece has sold out or we cannot make what you have asked for, we will tell you and refund you in full. No contract is formed and you are not charged.

We check every custom request before anything is made. We can decline one, and if we do you are not charged and anything already paid is refunded in full.

The price you see on the product page is the price you pay for that item. Delivery is worked out at checkout and shown to you before you pay, so nothing is added afterwards.

Payment is taken by Stripe. Your card details go to Stripe and never to us. We accept the cards Stripe supports at checkout.

If a price is obviously wrong, for example a piece listed at a fraction of its real price, we will contact you before making anything and you can confirm at the correct price or cancel for a full refund.

Overseas orders may attract customs duties or import taxes set by the destination country. Those are not ours and are not included in what you pay us.

Where and how quickly we send things is set out on our delivery page, including timings for made-to-order pieces.

If you choose click and collect, we will email you when your order is ready and hold it at the Hub for you. Bring the confirmation email.

Delivery timings are estimates and not promises, unless we have agreed a date with you in writing. If we have not delivered within 30 days of the contract, or by a date we agreed, you can give us a reasonable further period and cancel for a full refund if we miss that too.

Goods are your responsibility once they are delivered to you or collected.

For most items you have 14 days from the day you receive your order to tell us you are cancelling, and a further 14 days to send it back. You do not have to give a reason. This is a right you have under the Consumer Contracts Regulations 2013 and it belongs to you whatever this page says.

Our own returns policy is more generous than that: 30 days, with conditions set out on the returns page. It sits on top of your legal rights and does not replace them.

The cost of sending an item back to us is yours unless the item is faulty, damaged or not what you ordered, in which case it is ours.

Anything made to your specification or clearly personalised for you is different, and the law says so: the 14 day cancellation right does not apply to it. That includes custom prints, names, numbers and anything produced from a design brief.

This does not take away your rights if something is wrong. A personalised piece that arrives faulty, damaged, or not what was agreed is covered exactly like anything else, and we will replace it or refund you.

Every custom piece is one of one. We check each design before it is made and we can decline a request. If we decline, you are not charged and anything already paid is refunded in full.

If you attach images to a design brief, you confirm the artwork is yours to use or that you have permission to use it, and you are not asking us to print anything you do not have the right to use.

We will not print material we believe infringes somebody else’s rights, and we can decline any request for that reason. If we decline you are not charged and anything already paid is refunded in full.

What happens to the files themselves, and how long we keep them, is in our privacy policy.

Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, fit for purpose and as described. If it is not, you have rights that we cannot reduce and this page does not try to.

In short, and this is the law rather than our policy:

• For the first 30 days after you receive a faulty item you can reject it and ask for a full refund.
• After that, and for the first six months, you can ask for a repair or replacement. If that does not put it right you can ask for a refund or a price reduction.
• These rights last six years in England and Wales, although after six months it is for you to show the fault was there when you got it.

Our returns page asks you to contact us within 7 days with photographs if something arrives damaged. That is how to get it sorted quickly and it is not a deadline on your legal rights. Where the two differ, the law wins.

If we fail to meet these terms we are responsible for loss you suffer that is a foreseeable result of that failure. Foreseeable means either obvious that it would happen, or something we both knew about when the contract was made.

We do not limit our responsibility for death or personal injury caused by our negligence, for fraud, for anything else the law does not allow us to limit, or for your rights under the Consumer Rights Act 2015.

We supply our pieces for private, domestic use. If you buy them to resell or for a business, we are not responsible for lost profit, lost business or lost opportunity.

Tell us. Email hello@cockerelculture.london or reach us through the Hub, and we will answer. If you have a complaint we will acknowledge it and set out what we are doing about it.

If we cannot sort it out between us, you can take a dispute to the courts of England and Wales.

These terms are governed by the law of England and Wales, and disputes about them go to the courts of England and Wales.

If any part of these terms turns out to be unenforceable, the rest of them still apply.

We can change these terms. The version that applies to your order is the one on this page when you placed it, and the date it last changed is at the foot of this page.